Can I return my order if I change my mind? If you are unhappy or change your mind about our products, you can return them to us within 14 days from date of purchase. The products must be in their original re-saleable condition, shrink wrapped and must not have used. Please contact us at firstname.lastname@example.org to arrange for a refund or exchange. Please include your invoice number and product description in the email together with the reason for return. We are not liable for any lost items being returned, we would recommend that you return the goods using registered mail for tracking purposes. Please note that all returns will need to be shipped and handled at your own cost. Upon receiving your item we will process your refund within 14 days.