Shipping & Delivery
Will I be required to pay Duty or Taxes?
Please check your country’s regulations, as the shipping price does not cover any potential customs charges. We do not collect any taxes or duties which may be applied by customs for international deliveries. You will be responsible for any taxes or duties that are levied on your order. We have no control over any charges that may be imposed by authorities in your country on your order, and cannot predict what those charges may be.
How are the Shipping costs applied?
They are either based on weight & destination or a flat rate depending on the location they are shipped from. They are calculated automatically as you place items in your shopping cart. The shipping amount will show up once you enter SSL Secure Mode, but you can still go back if you’d like to change or cancel your order.
How long will it take for my order to arrive?
We have 2 locations from where your order is shipped.
We use Australia Post
No registered mail within Australia or to NZ unless requested. Further fees will apply
We use Deutsche Post registered mail or DHL
No registered mail within Germany
When will my order be shipped to me?
Your order will be shipped within 2-3 days from time of your order.
Any orders made over the weekend will not be processed until the Monday.
Please email us at email@example.com and we will do our best to find an alternative postage method to suit your timeframe. Please keep in mind that this may incur a higher postage cost.
When can I expect to receive my order?
Once dispatched these are the recommended times from the postal services used below. Unfortunately from time to time, unforeseen circumstances or events beyond our control may cause delays in transit. These events may include, but are not limited to, airline strikes, storms, floods and other severe weather conditions, and peak season delivery demands. These events may delay the delivery of your order and Simply for Flying can not be held accountable for these delays.
Please note that Deutsche Post registered mail can be tracked however it is up to the various countries whether they allow door to door tracking. All other deliveries if also trackable may not offer this service and this is out of our control. In this instance if you are wondering where your package is please contact your local postal system to seek further assistance.
What are the shipping times?
Allow for 3 business days
Please allow 5-7 business days
Allow 3 business days
»Mainland Europe + UK
Allow up to 7 business days
Allow 7-15 business days
What happens if my order gets lost in the mail?
Please contact the carrier that your order was dispatched with and advise them that your order has not yet arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If your carrier is unable to locate your items, please contact us at firstname.lastname@example.org and we will lodge an enquiry for you.